TERMS AND CONDITIONS FOR EXPERIENCE SERVICES
Terms and Conditions for Experience Services – Paintball Sissos Oy
Paintball Sissos Oy follows the Consumer Ombudsman’s recommendations for contractual terms, as applicable, in organizing experience events:
Section 1. Scope of Application
These terms apply to contracts concerning experience events when a business offers experience services to a private customer or a group of two or more customers. The terms also apply, as applicable, when experience services are offered to other businesses or organizations.
Section 2. Definition
In these terms, experience service refers to accommodation; accommodation and other tourism services that are not essential to the overall package; or one or more of the following: dining, catering, party and conference arrangements, organizing leisure and hobby activities such as fishing, skiing, hiking, horseback riding, canoeing and forest trips, paintball game events and various rope courses and similar activities, as well as guidance, instruction and training related to the services.
Section 3. Formation of Contract
The contract is formed and these terms become binding on the parties when the terms have been made available to the customer and the parties have agreed on organizing the event.
Section 4. Payment Terms
The experience event is paid at the beginning of the event or immediately after the event.
Sissos may, if desired, charge the customer a reservation fee, which will be credited toward the final amount when paying for the event. The reservation fee must be paid by the agreed date to the account specified by the business. Before using the service, the customer must present a receipt or other proof of payment.
If the customer makes a reservation through the paintballkeskus.fi or rentle.store/paintball websites, the customer can pay for the entire event or part of the event by card or bank button before the event takes place.
If the customer does not comply with the payment terms, the business has the right to consider the reservation canceled and the contract terminated. The business’s right to cancel the event does not remove the customer’s payment obligation.
The company may separately approve payment terms more lenient than recommended. In such cases, the payment terms must be clearly communicated to the customer. More lenient payment terms do not remove the customer’s payment obligation in case of cancellation.
Section 5. Customer’s Right to Terminate the Contract
If the customer or a close person living in the same household suddenly becomes seriously ill, has a serious accident, or dies, the customer has the right to terminate the contract and receive a refund of the price paid for the service, minus delivery costs that have been disclosed to the customer in advance. However, payments will not be refunded if use of the service has already begun.
The impediment must be reported without delay. Illness or accident preventing use of the service must be proven by a medical certificate upon Sissos’s request.
Customer’s right to terminate the contract without special reason:
no later than 14 days before the service begins without charges; later than 14 days but no later than 48 hours before the service begins by paying the reservation fee or 50% of the total price of the service, whichever is greater. If the contract is terminated later or the customer does not notify the business before the service begins that they will not use the service, the business has the right to charge the full price of the service.
The customer has the right to reschedule the event to another time free of charge 48 hours to 14 days before the event; the customer can make the transfer only once. The transfer can be made up to a maximum of three months from the original event date. If the rescheduled event is subsequently canceled, the customer will be charged the reservation fee or 50% of the total price of the service, whichever is greater.
The customer must always notify if they will not use the service or will use substantially less than agreed, for example if the number of people or duration changes from what was agreed. The notification must be made in writing or otherwise in a manner appropriate to the circumstances to the address specified by the business. The contract is considered terminated or modified at the moment the customer’s notification is received by the business. If the customer proves that the notification was given to the correct address at the correct time, the notification is considered to have arrived at the time it should normally have reached the business, even if the notification is delayed or does not arrive.
If the business manages to sell the same service to a third party, the business is obliged to refund to the customer the price previously paid for the service to the extent that it has been received from the third party. However, the business has the right to deduct delivery costs disclosed in advance from the refundable amount.
Section 6. Business’s Right to Terminate the Contract
The business has the right to terminate the contract or discontinue the provision of the service if force majeure, such as fire, natural disaster, action by authorities, strike, sudden illness of an employee, or other unforeseen event beyond the business’s control prevents or substantially hinders the implementation of the service. If the contract is terminated, the entire amount paid must be refunded to the customer, and if the provision of the service is discontinued, the price corresponding to the unfulfilled portion must be refunded.
If the customer has made a reservation through the booking system (paintballkeskus.fi or rentle.store/paintball), the business has the right to terminate the contract if the event cannot be organized due to a technical fault in the booking system or an error resulting from settings, or if the number of available products was incorrect.
The business must immediately notify the customer of the impediment preventing the service from being provided.
Section 7. Responsibility for Contract Performance
The business is responsible for ensuring that the customer receives the services according to the contract as they have been marketed or as separately agreed for each reservation.
Section 8. Parties’ Liability and Damages
The customer has the right to compensation for damage caused by a defect in the business’s performance if the defect or damage results from negligence by the business or another business operator used by them. Compensable damages include, for example, additional expenses incurred by the customer due to the defect and costs that have become useless.
The business is not liable for damage caused by force majeure or other unforeseeable reason that the business or the business operator used by them could not have prevented even with the utmost care. The business must notify the customer of the impediment without delay and strive to act so that the damage suffered by the customer is minimized.
The customer must follow the instructions and regulations given by the business regarding the use of the service and is liable for damages they cause to the business or third parties.
The customer is obliged to ensure that they have the valid documents required for using the service, such as passport, visa, firearms permit, proof of fishing management fee payment, and insurance coverage they deem necessary.
If the customer does not use all agreed services or uses them only partially, they are not entitled to a price reduction or refund on this basis.
Section 9. Complaints and Dispute Resolution
The customer is obliged to immediately make a complaint to the business or their representative about any deficiencies that can be corrected during the use of the service. Other possible complaints that could not have been corrected during the use of the service and compensation claims must be made in writing to the business normally no later than one month after the end of the use of the service.
If the customer and the business cannot reach an agreement, the customer can bring the dispute to the Consumer Disputes Board for consideration. If the matter is brought before a court, the matter will be handled in the district court of the consumer’s place of residence or, for foreign customers, in the Helsinki District Court.
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Company-Specific Information at Sissos
Section 1. When the customer arrives at the experience event, Sissos accepts a number of people 20% less than the reserved amount, unless otherwise agreed in writing. If there are fewer people than 80% of the reserved amount, the minimum billing is still 80% of the number of people. However, minimum player numbers are minimum billing amounts.
Section 2. Unless otherwise stated, Sissos’s delivery costs for services are 25% of the total price of the product/event.
Section 3. Sissos has valid liability insurance in its operations.
Section 4. In events organized by Sissos that take place under the supervision of Sissos staff, all participants are covered by accident insurance. The accident insurance is secondary, meaning that in the event of damage, the customer must primarily seek compensation from their own or their workplace’s insurance company and secondarily through the insurance taken out by Sissos.
Section 5. Sissos staff has the right to remove a participant from the event area if the participant does not follow safety regulations or staff instructions. In extreme cases, the entire program item or event can be canceled if the participant’s or participants’ physical or mental condition and behavior give cause for it. In such cases, the customer is not entitled to receive compensation for the interruption of the event.
Section 6. Written complaints should be addressed directly to the board of Paintball Sissos Oy.
Section 7. Also see our general terms of sale, which apply as applicable to all our sales. The general terms and conditions can be found at: https://www.sissos.com/fi/page/toimitus-ja-maksuehdot/10028.
Wishing you experience-filled cooperation!
Board of Paintball Sissos Oy
updated 13.12.2023